Frequently Asked Questions

The security of our customer's data is our top priority. adaptid.app is built with strict security requirements and protocols to secure your data, such as ISO/IEC 27001 and ISO/IEC 27018, and is undergoing annual security audits and assessments. We use high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws. We take the protection of your data exceptionally seriously and have a variety of security systems in place, our servers and based in London, UK and are all PCI compliant to keep you safe.

Read our data guide

No, your account will have access to the free Adapt ID online portal to allow you to update your cards and tags quickly and easily in the future. Use of the advanced Adapt ID platform for online ordering, entry and bookings will be charged additionally. More information on our other solutions can be found here.

Yes!

If you have purchased a number of cards from us, it may be easier to upload the all the information in one go, rather than to each card indivudually....

This service is chargeable - please contact our sales team for for a quote.

If you are just supplying a logo, we can generally make use of any file, however an SVG file is ideal! If you would like to supply edge-to-edge artwork for the card, please supply a PDF file, size 87 x 56mm, no crop, no bleed.

The size for our contactless tags is 36 x 36mm.

Almost all phones made in 2015 onwards have NFC background reading capabilities. It is important that you know where the reader is to get the best use out of your card! For iPhones, the reader is at the top of the phone near the camera, and for Android is generally in the middle/top on the back of the phone. Place and hold your card against the reader for a few seconds. A pop-up will appear; click on this to view your contactless business card information!

Nope!

Neither person needs an app to share or receive your contact information. All they need to do is tap their phone on your card!

If you wish to edit the details shown on your card, you can do this Here

As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your tag ID.

Yes, absolutley! Although it does not happen very often...
All of our tags are tested before leaving the studio. We are yet to have a tag retured due to a faulty NFC chip.

Go to your account and under the card section, select the ID number you would like to edit. Under the 'edit image' tab, you will be able to upload a profile picture.  The recommended format for this is a JPEG file, in a square size. 36 x 36mm is a size that works well!

If you would like to add additional links to a standard business card, you will need to purchase a ‘Corporate Package’ from us. Please contact our support team for further details on this.

support@adaptid.uk.

We normally ship within 24 hours of receipt of order, payment and artwork. If your order is urgent and requires a guaranteed delivery service, please contact our support team prior to placing an order.

Yes, absolutley! Although it does not happen very often...

All of our cards are tested before leaving the studio. We are yet to have a card retured due to a faulty NFC chip.

You are able to download a previous order invoice in PDF format from in your account here.

As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your keytag ID.

Yes, our contactless cards can be printed to your own design. Simply select the bespoke card option and let us know at checkout what colour card, upload or send us your logo!

You can store as much or little information as you require. Store your contact information, social media accounts, online menus, enquiry form, website links, music platforms, review platforms, the possibilities are endless!

If, for whatever reason, you need your tag deactivating, please contact our support team. If the request is urgent, please call the office phone on 01673 847653

Yes. We offer different reseller and affiliate packages at a variety of price points. Send us an email at hello@adaptid.uk or call 01673 847653 for more information.

No. VAT will be added to the listed price where applicable.

Demand for these cards has grown stronger each year, I suppose it's our ultimate Eco-Friendly option!

Great for the environment and goes some way to your companies Green and sustainability credentials.

*NOTE* Being an organic product Bamboo does have it's caveats, they are quite susceptable to cracking and breakages! Although you can get them wet, they would not take kindly to continued soaking.

The print quality in full colour print will still highlight the woods natural grain and small chips can be expected with prolonged use.

We at Adaptid think it is only fair to outline these potential issues prior to purchase.

A standard card will have a QR code printed on the reverse, with our Adapt ID branding. It will also have the ID number of the card printed in the bottom right hand corner.

If you would like to have your own artwork printed, please choose the 'reverse print' option at checkout.

PLA stands for Polylactic Acid, and is a bioplastic made from plant-based sources. Unlike PVC, it is made form renewable sources such as corn starch, sugarcane or sugar beet.

They look and feel almost exactly the same as our PVC cards, with the added bonus of them being degradable! They are still fully waterproof, durable and scratch-resistant.

If, for whatever reason, you need your card deactivating, please contact our support team.

If the request is urgent, please call the office phone on 01673 847653

Go to your account and select the card you would like to edit.

Under the 'edit image' tab, you will be able to upload a profile picture. 

The recommended format for this is a JPEG file, in a square size. 36 x 36mm is a size that works well!

As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your card ID.

Our Pre-Printed cards are supplied with a name on a plain coloured background. Once you have placed an order, our team will contact you to confirm which name you would like printing.

With our Bespoke business cards, you can have whatever artwork you like printed edge to edge, and full colour! Please send over your logo or PDF artwork and we will ensure it is suitable for printing.

You can do that Here!

Our Corporate Discounts commence at 25 cards and above- please contact us if your order value is over this quantity!

Once your order has been dispatched, you will receive a confirmation email with a Royal Mail tracking code. Royal Mail will update this in due course- it may take a little while to update!
All of our orders are posted First Class and Signed For with Royal Mail, and are generally posted within one business day of your artwork being approved for print.
If your order is urgent, please contact our team to organise a guaranteed delivery service.

support@adaptid.uk

When they tap their phone on the business card, they will be directed to a landing page. From here they can save your details in a number of ways...

To download your details as a contact- click the 'Download Contact' button, and they will be able to save you as a contact in their phone.

By clicking the social media buttons, they will be directed to your social media pages (within the app, if you have it) where they can click the follow button!